Why NZ Based Service is better
Buying New Zealand made doesn’t just mean you purchase a Kiwi-made product – it comes with a whole host of benefits – not least of which is service. Here at Compac Home, we don’t think your purchase of our products is the end of our responsibility, nor the delivery and the signoff as we want to make sure that the life-span of our product is covered with the best possible service, resources, back-up and replacement parts. That is our guarantee to you.
RAPID DELIVERY
Local factories are one truck-run away, not four months of sea freight. There’s no currency exchange, customs or border fees to worry about, allowing for greater flexibility in restocking and minimums.
LOWER FREIGHT COST
Import freight to New Zealand is the single biggest cost spike in the furniture supply chain whenever Red-Sea, Panama or capacity shocks hit. Buying within the borders of New Zealand avoids extra costs, instability and insecurity – re-stocking is simpler and more flexible, with lower minimums and affordable freight. This means you can adapt to your market demand and fulfil your customer requirements easier.
REALTIME COMMUNICATION, SUPPORT AND AFERSALES SERVICE
You’re working within the same time zone – this makes communication simpler, making the exchange of information smooth and rapid, with same day answers and simplified time frame communication. Reps can do face to face onsite training and support, get hands-on help with someone who knows the product and can assist with any issues that may arise. And if something arrives damaged, needs adjustment or a replacement part, it can be addressed ASAP.
GUARANTEE CLARITY AND ENFORCEMENT FOR LESS
All relevant NZ Consumer guarantees apply therefore warrantees and other customer protections is simpler, with one standard applying both legally and culturally. Moreover, overall costs and timeframes are considerably shortened, with replacement parts, onsite help and communications being easier and less expensive. Air and sea freight costs don’t apply and there’s less wastage as units with minor damages can be repaired.
SHARED MARKET KNOWLEDGE AND STRONG RELATIONSHIPS
We are proud Kiwi’s making furniture for Kiwi’s, we speak the same language and share culture – we will do our best to understand and adapt to each situation and care about the outcome. Sharing background and meeting our customers face to face fosters loyalty and shared trust that can be sorely lacking in the digital age. Our customers are individuals, and we do our best to resolve any issues and only deliver our best work. We also understand the unique challenges of Kiwi life, climate and requirements.
